Our Services
Generator & Critical Power Service Capabilities
Our Service Capabilities
i-GENZ supports a full range of lifecycle services for critical power systems, including preventive maintenance, troubleshooting, overhaul support, and long-term reliability improvement.
Backed by the broader capabilities of Power Partners Group, our service team supports customers who require dependable generator servicing, technical support, and performance-focused maintenance for mission-critical applications.
We are experienced in Mitsubishi Heavy Industries (MHI) engine services and overhaul maintenance, including the supply of genuine MHI spare parts. We also support battery solutions through established partnerships such as Odyssey Battery, helping customers strengthen reliability across supporting electrical and backup systems.
Whether your requirement involves routine maintenance, major overhaul, or ongoing technical support, our focus remains the same: helping you maintain readiness, reduce unplanned downtime, and support stable performance over the long term.
What We Support
Preventive Maintenance
Planned maintenance services to help maintain performance, reduce wear-related failures, and extend the useful life of generator and critical power equipment.
Troubleshooting & Rectification
Technical diagnosis and corrective support for operational issues, abnormal alarms, degraded performance, and system faults affecting generator and power system reliability.
Overhaul Services
Overhaul and restoration services for engines and related systems, helping customers recover performance, reliability, and service life in ageing or heavily used equipment.
Spare Parts Supply
Supply support for genuine MHI spare parts and selected supporting components, helping customers maintain system integrity and reduce compatibility or quality risks.
Battery Support
Support for battery-related needs through established partnerships such as Odyssey Battery, helping strengthen backup reliability for supporting electrical and power-related systems.
Lifecycle Support
Ongoing service support aligned to real operating conditions, helping customers plan maintenance activities, improve uptime, and keep critical power infrastructure dependable over time.
FAQ About Generator Services
1. What is generator maintenance?
Generator maintenance involves regular inspection, servicing, and testing to ensure reliable performance for both standby and prime power applications. Routine maintenance helps identify issues early, reduce unexpected failures, and support longer equipment life.
2. How often should generators be serviced?
Service frequency depends on usage, environment, and operating conditions. As a general guideline, generators should be checked regularly and serviced based on running hours, manufacturer recommendations, and site criticality. Standby generators should also be exercised periodically.
3. What is the most common generator issue?
One of the most common issues is neglected maintenance. When routine checks are delayed, wear and tear can build up unnoticed, leading to reduced performance, difficulty starting, overheating, or more serious system failure during operation.
4. What is the typical lifespan of a generator?
A well-maintained generator can operate reliably for many years. Actual lifespan depends on operating hours, loading profile, maintenance quality, environment, and equipment condition. Proper servicing and overhaul planning play a major role in extending usable life.
5. What are the main types of maintenance?
The main maintenance approaches commonly used are corrective maintenance, preventive maintenance, condition-based maintenance, and risk-based maintenance. The most suitable approach depends on the application, criticality, and operating strategy.
6. What is routine maintenance?
Routine maintenance refers to planned, recurring service tasks carried out to keep equipment in good condition. This typically includes inspection, cleaning, fluid checks, adjustments, minor replacements, and basic testing intended to prevent failure before it happens.
7. What are the key areas to check in diesel generator maintenance?
Key maintenance areas typically include general inspection, lubrication system, cooling system, fuel system, batteries, engine exercise, exhaust system, and maintaining a clean operating environment. These areas work together to support dependable performance.
Need Support for Your Generator or Critical Power System?
Whether you need routine maintenance, technical advice, overhaul planning, or service support for an existing installation, our team is ready to assist.
You may contact us through the i-GENZ contact page or reach out to Power Partners Group for broader project and service support.